Chargeback Policy


At Pink Lucy, LLC. & Subsidiaries we do not tolerate credit card fraud. No expense will be spared and all fraud without exception will be prosecuted to the full extent of the law- this includes buyer remorse, fit issues, shipping delays, etc. We are always willing to assist customers in anyway that we can within our policy.

In addition, we will pursue civil legal action seeking any loss of income related to the fraud, including business, legal fees, research costs, employee down time and loss of revenues. Any chargebacks of received or shipped items will also result in it being reported to credit reporting bureaus for the retail value plus any losses, fees, etc., as stated above.

Pink Lucy, LLC. & Subsidiaries also considers credit card chargebacks or Google Checkout disputes to be fraud if you made no reasonable effort to notify us that a problem existed and allow us considerable time to resolve or clarify the matter. As it is known and stated on our website that we are NOT a boutique, we are a showroom and design house with clearly stated production times. Customer understands that if a chargeback is placed while a garment is in production, whether you have received it or not that you will still be prosecuted to the fullest extent of the law because monies have been spent on the materials, supplies, production cost and labor of producing your order.

All frivolous chargebacks not only costs our employees time away from our usual and customary matters of conducting normal business, but costs us money, therefore:

YOU AGREE that if you choose to do business with Pink Lucy, LLC. & Subsidiaries and file a dispute/claim or chargeback with your credit card company for a situation that contradicts our terms & conditions which you agree to when placing your order OR have not allotted us sufficient time to acknowledge, confirm, and research the situation; and as of any result, you do not win the chargeback argument or dispute/claim you agree to pay us $500.00 for our time responding to the matter. You authorize us to charge this amount to your credit card. If this charge is rejected, Pink Lucy, LLC. & Subsidiaries will peruse legal action to recoup losses for our time associated with responding to the chargeback and or dispute/claim in addition to any other fees explained below.

In the event that you win the chargeback with your credit card company, and we have not received our merchandise back, this will be deemed as theft of goods. Pink Lucy, LLC. & Subsidiaries will attempt to recover fraudulently disputed charges plus additional costs via a third-party collection agency and your account will be reported to all credit bureaus as a delinquent collection account. This may severely damage your credit rating for at least the next seven (7) years. At this point, we will no longer accept a return of the merchandise as settlement for the debt and will only accept payment in full.


Client understands and is hereby notified that once a chargeback, dispute/claim or legal action is taken; all communication where it be via email, social media, telephone, Internet, or U.S. mail with Pink Lucy, LLC. & Subsidiaries will cease and desist.